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- About us
At ECAT Online, we offer you all the necessary tools to ensure that your website is successful at all time. At no time you will be in the dark concerning your website. All our backend tools allow you to have a complete overview of your current website state of affair and to administer effectively all activities in a timely manner
Your website is your marketing and selling tools. It is therefore imperative to understand and monitor your visitor’s tendencies in order to maximize your conversion and return. Our set of statistics tools will enable you to do just that.
The website statistics will enable you to view on a daily, monthly basis or for any date range required the following information
For all our clients who wish to manually make some adjustment to their website, we offer a content management module which will enable them to access directly their website and to make the relevant changes.
We do prefer at ECAT to make the updates ourself to ensure that all text and website code are at all time synchronized with our ever evolving SEO strategy, but we do allow certain page to be maintain remotely.
The most common page that can be updated are, news, specials, articles or any other page which required some weekly or monthly maintenance.
Access the ECAT online system management module and update online your different products. This system is clearly the best option for small company owner who want to stay in control of their product information and who wish to make product update at any time of the day
This window list all enquiries recorded via the website. Ranging from your general enquiry, price enquiry, competition form, price list download or others.
Here you will be able to view all enquiries related to your product catalogue. This feature enable the internet users to enquire as bout a specific catalogue without having to write a long story.
You will be able to view all users who has registered on your website. User normally register for the eCommerce site, client zone section or for any other online module which need registration and a login feature.
When ordering online, every order & quote are fully recorded for tracking purpose. View at anytime any order/quote, sales order, purchase order, line items, client details
All activites can be filter by region, by dates or search upon.
In addition to this, all results can be exported in excel format for further integration in your own in-house system, mailing list or other management tool
Upload your product information in excel sheet format via our back end system. Our server will detect any changes an upgrade automatically your online catalogue. This option is suitable for company with large amount of product database and who maintain their database locally.
This facility can also be use to upload your price list which in return will be incorporated in your eCommerce solution.
You have also the facility to export your entire product catalogue, your website activities, user registration, orders and quotes
So many times have we seen our client enquiry responses totally delude of any professionalism. Email replies with no subject, no footer, no friendly message (or no message at all) have been a very common occurrence.This type of reply will certainly guarantee a disinterest in your company from any internet user. No need to worry anymore, the ECAT Call Centre will ensure that every communication between yourself and the user, or from the ECAT call centre & website, will be professionally presented, thus showing to any internet user your seriousness and professionalism in attending to any of their request.
To many times we have received complaints from frustrated internet users who never received any reply to their online enquiry request. Unfortunately for the owner of the website this type of situation most of the time translate in a potential loss of income and reduce considerably the efficiency of their website.
By saving every online enquiry into a database, and with the help of the ECAT Call Centre, we ensure that every enquiry will be answer timely and maximize your chance of generated income through your website.
Over and above the service offer above, we also offer you the option of printing your catalogue online.